Last Updated: October 1, 2025
Welcome to Ollie AI. By accessing or using our mental health and wellness platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and Ollie AI ("we," "us," or "our"). Please read them carefully.
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.
To access certain features, you must create an account. You agree to:
If you access the Service through an organizational or corporate account (B2B), you represent that you have authority to bind that organization to these Terms. The organization is responsible for all activities conducted through accounts it controls.
Ollie AI provides a mental health and wellness platform including:
IMPORTANT DISCLAIMER:
Our Service is designed to support mental wellness and is NOT a substitute for professional medical advice, diagnosis, or treatment. The AI coaching feature provides informational support only and does not constitute therapy or medical care.
Always seek the advice of qualified health providers with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay seeking it because of information provided through our Service.
IF YOU ARE EXPERIENCING A MENTAL HEALTH EMERGENCY:
Do NOT use our Service for emergency mental health needs. Our Service is not monitored 24/7 and cannot provide immediate crisis intervention.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.
You agree NOT to:
You retain ownership of content you submit through the Service, including chat messages, assessment responses, and profile information ("User Content"). By submitting User Content, you grant us a limited license to use, store, and process it to provide the Service.
You are solely responsible for your User Content. You represent and warrant that:
We do not actively monitor User Content but reserve the right to review, remove, or restrict access to any content that violates these Terms or applicable laws.
Certain features require credits, which can be purchased through our platform or provided by your organization. Credits are:
All payments are processed securely through Stripe. By making a purchase, you agree to:
Credit purchases are generally non-refundable except:
Expert session cancellations and refunds are subject to each provider's individual cancellation policy.
We reserve the right to modify our pricing at any time. Changes will not affect credits already purchased but will apply to future purchases.
Licensed experts available through our platform are independent professionals, not employees or agents of Ollie AI. We facilitate booking and payment but do not provide the professional services directly.
Each licensed professional is solely responsible for:
We do not guarantee any specific outcomes from using expert services. Results vary based on individual circumstances and effort.
The Service and its entire contents, features, and functionality (including but not limited to software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Ollie AI and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
"Ollie AI," the Ollie AI logo, and other marks are trademarks of Ollie AI. You may not use these marks without our prior written permission.
If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual license to use that feedback without compensation or attribution.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, INFORMATION, OR AI RESPONSES PROVIDED THROUGH THE SERVICE.
The Service may integrate with third-party services (e.g., payment processors, booking platforms, AI providers). We are not responsible for these third-party services and make no warranties regarding their performance or reliability.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLIE AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Ollie AI and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
These Terms remain in effect while you use the Service.
You may terminate your account at any time through your account settings. Upon termination, your right to use the Service will immediately cease.
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if:
Upon termination:
If you have a dispute with us, please contact us first at [email protected] to attempt to resolve it informally. We commit to working with you in good faith to resolve any issues.
These Terms shall be governed by and construed in accordance with the laws of the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the International Arbitration Rules of the American Arbitration Association (AAA), except that either party may seek injunctive or equitable relief in court.
YOU AND OLLIE AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
We may revise these Terms at any time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before taking effect. Continued use after changes constitutes acceptance.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ollie AI regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.
If you have questions about these Terms, please contact us:
Email: [email protected]
Legal: [email protected]
By using Ollie AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.